In business it is never how you manage things when everything is fine, it is how you manage a situation when it has gone awry. In my line of business I've had customers personally insulting me and threatening to go to another vendor when their systems are down, and its our fault in some way, only to later have dinner and drinks with me and spend more money with me, never expecting an apology from them because, they're my customer, they put money in my pocket, and they deserve to be upset when the peanut butter hits the fan. At SFDH, this isn't the case, especially when you realize this place is run by, and is, a white trash run operation who simply doesn't want to hear about anything negative with their operation. Its worth noting, you may believe you're in a T-shirt shop instead of a dive shop.
If you like to have people smoking all around you on the boat, cigarette butts on the deck, and crew vaping all the time, then sure, go ahead, this is the boat for you, but this is not standard behavior on dive boats around here. Mike, who I guess is the owner doesn't like "cuss words", but he and his crew should check their language in front of everyone too, but I get it, Mike tried to control the conversation he was having with me and I refused to allow him to do that, sorry buddy, I know that stupid tactic and whenever someone implements that when a clearly frustrated customer is on the phone, it shows you're just trying to control the situation which is NOT professional, but neither is your entire operation.
Set aside their rancid business practices and horrible customer service, this operation is dangerous, they simply do not give one good damn about safety, at all. I have never witnessed such chaos on a boat in my entire life. In fact, I now understand why this operation has sunken more of their boats than any other dive operator here in South Florida, it all finally makes sense to me (don't believe me, look it up). What makes this worse is no employee is wearing anything which would elude they're staff on white trash diving....err, SFDH. They had passengers doing crew work with the lines, ladders, and all other things, I was half expecting a passenger to take the helm. Worst of all, they do a half baked roll call at the start and NEVER do another roll call again, even after a dive, it truly is a wonder they haven't killed someone yet, but the day isn't over.
There are complaints about them calling a dive over trivial means, and I will second the complaint. The young and incompetent captain called the dive down to Lady Luck because one muppet of a diver didn't just drop negative and descend, like the gentlemen before him, to a depth where there was ZERO current. The current at the surface you ask? Easy, ~1 knot, that is it, nothing more, a child could counter that; however, since the cry baby of a passenger came back on board whining and complaining, while I have no idea what the dive crew was even doing at that time, they eventually "called the dive". Seriously, we drop negative all the time in Palm Beach County and hit the wrecks perfectly, even in ripping currents, but this assuming the captain knows what they're doing, and Jade simply does not know what she is doing. I got a tip for them, drop further south, have the divers drop negative, and they'll descend right onto the wreck, we do it ALL the time in WPB, literally, ALL the time.
I could go on and on, but I have to make mention on the use of a tag line, this isn't normal when you're in these waters due to, I dunno, the effect of the Gulf Stream nearby creating a north bound current. Every other dive operator just positions the boat north of us on surface, gets close enough to us, and then calls us into a short swim to the ladders. Catamaran or not, I've seen this done on a Cat too, but once again, it requires a competent and experienced captain.
This place simply isn't worth the money, or your life for that matter, you have many other safe and professional options.