I was warned I might have to argue about how much weight I want (I'm a bouy) and about using my ankle weights. Not one word was argued, Steph cam e to our room the night before and fit us so we didn't have to do this on the boat. The gear was ready, they picked us up and we had a great time. They did everything in their power to make sure we have the best dive experiences we could.
They also had some of the most top of the line rental equipment I've ever used. If every dive operation was like theirs I would never even consider buying gear.