Hello diving community!
I am an extremely unhappy customer and I decided to spend my time to notify divers so they can stay away from the negative experience that I got at the dive centre 'The Wave' in January 2015. My friend and I decided to take 2 PADI courses in that diving centre: Scuba Review and Open Water Diver.
The equipment in the diving centre The Wave is very old, regulators, masks and fins are the cheapest models and poor quality. Prime example (which seems to be a joke but it is sad because it is true) - customers can’t sit on bench that is located in their tiny yard in the middle because the bench may break - it is too old and shaky.
The instructor Svetlana was very rude to both of us. Instead of welcoming and engaging with you she acts in a very negative way. I was not...
I had heard good things about diving in Turks and so had high expectations. Stephanie and Bill did not disappoint. They were brilliant hosts, very friendly and fun but also very knowledgeable and professional at the same time which made the whole experience one of the best dive trips I have had. I've dived all over the world and can honestly say that you don't get better than this. I initially only went for one day and found the 3 dives on the day not quite enough so went back for another day. All 5 dive sites were different with new things to find on each dive which was not hard with the crystal clear waters and the abundance micro and macro to see. I loved every minute of the time under water extended by the availability of enriched air tanks. The food for lunch was made fresh on the ...
As a family with two son aged 18 and 15, my wife and I vacation an average of twice a year including all over the Caribbean, Mexico, Fiji and Australia. Of the countless excursions we have booked over the past two decades AQUS TCI gets an A++ together with WAVELENGTH out of Port Douglas Australia, arguably the world’s best snorkeling operator.
My two sons received their diving certification this Summer after hundreds of hours of snorkeling and I was extremely careful in my selection of a dive operator. Immediately from our first emails I determined Aqua TCI was first rate. Unlike other operators who did not reply to my inquiries, Stephanie not only returned my emails in a timely manner she also called my home in Canada. Needless to say, she was professional, informative, and accommo...
As a super excited first-time diver, I had a truly fantastic experience with Aqua TCI. I was part of a group of 5 (all more experienced divers than I) that spent 7 days in Turks all but one of which we spent diving. I had some idea of what to expect going in, but having never gone scuba diving before, I was a total newbie and admittedly a little bit nervous.
I really had no reason to be. Stephanie and Bill took me into their experienced hands and made me feel not only comfortable on my dives, but confident as well.
I spent my first two days completing my open-water certification with Stephanie. She was patient, informative, and very knowledgeable about all aspects of my PADI certification. We had some rough weather to kick off our Turks vacation, but not for one moment did I ever la...
If i had to put it in a couple of words, i would say, it's amazing for a pier jetty, but alright as a full dive site. There was lots of Rays and some fish (Mostly Cow fish),
I have been on quite a few dives in several parts of the world, and I can say that Aqua TCI's was one of the best ones I've gone diving with. They have a nice, fast boat, very good equipment and -this I specially liked- they give you a very good briefing before going in the ester. We had two 55-60' dives (many companies do a 50-60' first dive and then a 40' second dive) and everything was impeccable.
If I had to give some constructive criticism, I would just say that the snack between the 2 dives could be better. We mostly had donuts, and to drink, we had plain water and lemon water. Other operators I've gone diving with, give you sandwiches or wraps, fruit, and to drink, bottled water and sodas. Some times even fresh fruit juice. So that would be my only suggestion for improvement. Upg...
An amazing dive operation!!! Pablo, Enrique, Darwin and the crew have taken such good care of us that we continue to come back year after year. They only take small groups and they are very safety conscious but help you to maximize the air in your tank. I've never met a more hospitable group of dive operators. Be assured that you will be forever friends with these guys! Can't say enough great things about them and the diving!
I was warned I might have to argue about how much weight I want (I'm a bouy) and about using my ankle weights. Not one word was argued, Steph cam e to our room the night before and fit us so we didn't have to do this on the boat. The gear was ready, they picked us up and we had a great time. They did everything in their power to make sure we have the best dive experiences we could.
They also had some of the most top of the line rental equipment I've ever used. If every dive operation was like theirs I would never even consider buying gear.
Awesome place to get certified!
From my first communication with Stephanie Wallwork including phone calls and emails I new I am in the right hands! No kidding! It was my first dive after just being certified in the US and looking to have a real experience and relaxation and safety. I've got it all. Stephanie was extremely informative, professional , and accomodating to all our needs. She picked us at the resort and even stopped at one of stores in order for me to get a swim suit (my luggage did not arrive). I thought it was quite personable for diving operation to help me at that extent. Bill and Stephanie provided us with very good quality rental equipment. Both are knowledgable regarding topography of the area and its' marine life. We've spent 2 days with this very friendly couple and a small group of divers. We s...
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