Today (18 May) I had a very bad experience with your company, agency Sunrise Tours
I did the 'morning tour' in Tokyo with Kumie guide, car 11.
The first stop was the Tokyo Tower, where there is no time to contemplate the view.
Kumie did not use microphone and the group were large. Impossible all to hear it.
She promissed free time. But that is not true, the time was exactly to run all over the place, we cannot stop.
The guide also did not ask if somebody had questions and let us no time to enjoy the ride.
At one point the worse had happen: in the entrance of the Imperial Palace that she spoke and walk all the time, no microphone, no wait the people come together, basically she was talking just with two people, we need to run to be beside her.. A huge queue behind following her completely missing all explanation !!!
I am very disappointed with your services.
It is not the kind of travel services that I expected.
It is unacceptable and I want my money back !!!!
I do not accept pay for a so very badly quality tourism service !!!!
Kátia Zanata Queiroz