I have to start this review letting anyone who reads this know that I have never felt the need to comment to any employer on any employee's performance until today.
My husband & I received such exceptionally outstanding customer service from your associate Jorge Mah'as Ortiz, today here at Sandos Caracol that I felt obligated to tell you just how exceptional we found
your associates Customer service skills to be.
Jorge went out of his way, to try & assist us in resolving a issue that we were having with trying to confirm a deep sea fishing excursion. He spent over a hour assisting us, and even allowed us to use his personal
cell phone all to try his best to help aide us & hopefully
resolve our problem.
Although in the end our problems could not be
resolved today ... This employees performance &
customer service went above & beyond.
***** 5 stars for this employee's performance!!