I was very pleased with Oonasdivers during the booking of the holiday. they really helped me choosing the best fit for my wishlist!
We went on a liveaboard on emperors elite in South red sea. the days on the boat were absolutely perfect! great service, great dives.
However we felt very disappointed on the services regarding the transfers. On arrival we met the emperor representative who told us to wait in a corner. with no explanation. We waited one and a half hour for other four guests to arrive with different flights! this is to be expected but would have appreciated a little bit of communication! on our last day we were disembarKed at 1pm and transferred into a nearby hotel were we spent the night. the day after we were transferred to hurghada and left at 2pm at South Beach, a very very dirty place with very loud music with the arrangement for someone to pick us up at 6pm for the airport transfer (flight was at 9.05pm). at 6.30 we called an emperor representative. at 7pm we decided to get a cab at our expenses to reach the airport on time. and finally the emperor driver showed up while we were putting our luggage in the taxi trunk. we were very crossed with them and they didn't even apologize!! when we arrived at the airport we discovered that since the time had been changed the same day, the flight was going to be at 10.05 so we were not late. all in all this experierience was very stressful and almost ruined the trip (that was for our 10th wedding anniversary). Very disappointed with oonasdivers because an other couple that was on the same boat but booked with regaldive, was contacted by them, transferred to the Marriot because they thought that 5 hours in that horrible place (South beach) was too much, and contacted again to explain the difference in the flight time and picking up times!! we haven't heard a thing from oonasdivers and in fact didn't have anything more than the people who booked directly with emperordivers.
Next time either we will book directly with Emperordivers or we will choose Regaldive over Oonasdivers!!